Terms & Conditions | Stone Luxury Travel

Stone Luxury Travel LLC

Terms and Conditions

Stone Luxury Travel LLC provides concierge-level travel services for our clients. We believe in going to the end of the road to experience the unknown. We take pride in making all our clients’ trips memorable and special and are excited to be your partner on this journey.

These terms and conditions apply to your relationship with Stone Luxury Travel LLC (“we,” “us,” “our”). Our ground operators often have terms and conditions that will be provided upon receipt of any itineraries or engagement with them. It is the client’s (“you,” “your”) responsibility to read and understand all terms and conditions. By giving us your credit card, you agree to the following:

Agency: 

Stone Luxury Travel LLC is an independent affiliate of Travel Society and a proud member of Virtuoso®. As a travel consulting and concierge service, we liaise with suppliers (in-country ground operators, hotels, cruise lines, multi-line reps, hotel booking agents, and tour operators) to provide our clients with the best possible service. As such, while the client works directly with us, any deposits or final payments are rendered to the supplier unless alternate arrangements have been made in advance. Stone Luxury Travel LLC does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, the client agrees that Stone Luxury Travel LLC acts only as an agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges or services for the client’s benefit, and on the express condition that Stone Luxury Travel LLC shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

Service Fees: 

Stone Luxury Travel LLC offers concierge level travel curating services. As such, we charge a customized professional, non-refundable design fee per trip. Typically, we discuss this fee in our initial complimentary consultation call; any changes in parameters will necessitate an additional fee. This fee is collected prior to working on your itinerary and is not part of the cost of your reservations. The fee is per trip and is not transferrable to future travel plans.

Itinerary Design: Pricing starts at $500 – please refer to the document “Three Levels of Service” to select your plan of service.
Expediting fee: For any trip occurring within 6 weeks (or 8 weeks during holiday time (Christmas, Presidents Weekend, Easter)) of reaching out to Stone Luxury Travel LLC, the planning and management fee is minimum $1,000.
Additional Service Fees: If, after the proposal has been presented and the client wishes to start over, the planning will restart with a new planning fee starting at $500 (depending on Service Plan selected). We will advise when this will occur.
Cruise or group: $50 per person to book a cruise and register each guest.
Changes and Cancellations: All changes and/or cancellations must be in writing. Any changes to an itinerary once the deposit has been made, will incur a $100 fee per change. Any changes requested after the final payment is made and/or during travel will incur a change fee by the supplier – the amount is determined based on the complexity of the requested change. The client will be responsible for cancellation fees according to the terms and conditions of destination suppliers.
In addition, Stone Luxury Travel will charge a $500 per person cancellation fee for trips cancelled. Stone Luxury Travel strongly recommends the client purchase travel insurance in case of any unforeseen event.

Delivery of travel documents: 

We provide the final travel documents and itinerary via email. Should you want your documents sent to you, you will be charged printing + shipping fees. All travel documents (cruise, tour, hotel, etc) will be packaged and shipped to you via USPS Priority or FedEx. Please advise us if you wish someone to sign for the documents when they arrive, otherwise they will ship with no signature required. Please check all documents when you receive them and call us if you have any questions.

Prices and Currency Fluctuations: 

Prices are quoted in the home currency of the ground operator, tour operator, airline, cruise line, or hotel and all prices are current at time of quotation. We endeavor to provide an estimated US equivalent, however currency fluctuations occur and we are not responsible for any increase in price due to these. 

All prices are subject to change until booked or ticketed. This includes, but is not limited to, airfare, hotels, cruises, tours, and transportation. Availability is also subject to change until booked or ticketed. Stone Luxury Travel LLC is not responsible for price changes on behalf of the airline, hotel, cruise line, tour company, or car company, nor are we responsible for lack of availability when we have given a proposal, and the client has not given us an answer in a timely manner. 

We have no special knowledge of suppliers’ financial condition and no liability for supplier defaults or for recommending future travel credits with suppliers that may be out of business by the time the client tries to use the credits.

If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we will charge a nonrefundable fee for such services.

Ground Operator Price Breakdowns: When we provide clients with a full packaged itinerary that includes a variety of services including but not limited to hotels, tours, and transfers, from a ground operator (also called a “DMC” or “onsite”) we do not provide breakdowns of the services provided. Our ground operators have contracted rates with many of their own suppliers and as such we do not publicize this confidential information.

Credit Cards: 

Stone Luxury Travel LLC processes all service fees, change fees, cancellation fees, and any other charges incurred, through its affiliate, Travel Society. We accept all major credit cards. Charges incur a 5% merchant fee for processing a credit card. If you do not wish to incur this fee, please contact us to discuss alternate payment methods.

Airfare and Air Ticketing: 

Stone Luxury Travel LLC uses our travel affiliate's in-house air team (“the Travel Society air team”) to quote and book airfare. For this service, we charge a $100 per person service fee for any domestic US airfare and a $150 per person service fee for international airfare. Clients are welcome to purchase their own air and provide us with the details.

Taxes/Surcharges: Our airfare prices include taxes and surcharges. 
E-tickets: We do not provide printed airline tickets. 
Schedules: Air schedules are subject to change anytime prior to departure. We are not responsible for these changes. If the Travel Society air team books client flights, any changes due to airline schedules will be accommodated as best as possible. 
Additional Charges: If an airline charges for a ticket change, the client will incur this fee.

Travel Insurance: 

Travel incurs risk. We strongly encourage our clients to purchase travel insurance. Stone Luxury Travel LLC works with several well-respected travel insurance providers and we will provide you with a quote for travel insurance at time of deposit. We strongly recommend trip cancellation and medical insurance, but some policies do not protect against cancellation due to pandemics or supplier defaults, so the client must read the policy. We recommend “cancel for any reason” coverage, which costs more and may not be available to all clients. Any and all questions must be directed to the insurance provider. If you are not willing to purchase travel insurance, we require that you sign a waiver acknowledging you have been informed of your options regarding travel insurance and are declining a policy.

IMPORTANT NOTE: You are advised that you need to take the appropriate protection/insurance within a certain number of days from the deposit being paid in order to avoid waiving coverage for  pre-existing medical conditions. The timeframe is imposed by the travel insurance company and is typically 7 to 21 days from the date of deposit.
Travel Protection/Insurance is offered and strongly recommended for everyone.  If I do not elect to accept travel insurance/trip protection, you will be required to complete a Travel Insurance Declined Agreement. I agree that I am responsible for all charges, regardless of the reason.
In this era of economic and political uncertainty, Stone Luxury Travel LLC encourages its clients to protect their travel funds by using their credit cards and purchasing travel protection/insurance.

TSA Government Issued ID Card and Real ID 

I acknowledge that beginning October 1, 2021, every air traveler 18 years of age and older must present a REAL ID-compliant driver’s license, state-issued enhanced driver’s license, or another acceptable form of ID to fly within the United States https://www.tsa.gov/real-id . Review the full list of acceptable documentation here. If you are not sure if your ID complies with REAL ID, check with your state department of motor vehicles.  I acknowledge that my failure to strictly comply with these requirements may result in denied boarding or an undue delay at an airport security checkpoint causing me to miss my flight.

Travel Documents Notice:

Travel documents, including passports, visas, and health/vaccination certificates required are your responsibility – Valid Passports are absolutely required for all international destinations and the expiration date should be at least 6 months following the return date of your trip.  Some countries require that your passport have 4 to 6 blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met. All travelers must present proper photo identification such as a passport, Real ID, or other government-issued document. Please visit TSA Screening Identification for more information. It is the traveler’s responsibility to understand what documents are acceptable for travelling. It the responsibility of the client to ensure their passport meets the requirements for entry into a foreign country. Stone Luxury Travel LLC is not responsible for fees incurred as a result of being detained or denied entry. Some countries require US citizens to apply for visas in advance of travel. We highly recommend not purchasing airfare until the visa has been secured, and we are not responsible for any airline tickets or fees incurred as a result of a visa not being approved. Passengers are responsible to ensure that they have all the proper documents for entry. 

Additionally, a visa and vaccinations may be required. Please note that even when a visa is issued, a traveler may be denied entry since each country’s local immigration officials make the final entry decision. Several factors including a past criminal record may contribute to the decision of the local immigration official(s). Should a visa not be issued, Stone Luxury Travel LLC is not responsible for lost payments made toward the contemplated trip. 

To ensure that all traveler information is correct, we require that our clients provide us with a copy of the travelers’ passports prior to booking any international airfare. We use passports to book airfare – where names must be spelled as they are on the identification – and to secure cruises, hotels, car rentals, and tours, as many companies require full names for all travelers. We also may need to input the passport issue date or expiration dates. If you insist that you know how your name is spelled on the identification and refuse to give us a copy of the passport, we will not book your itinerary until we have it. Stone Luxury Travel LLC is not responsible for fees incurred as a result of names being misspelled or price changes while waiting for passport information. It is the traveler’s responsibility to understand what documents are acceptable for international travel. This includes but is not limited to passports, visas, and driver’s licenses.

If traveling to or through Canada, travelers with a Driving While Intoxicated (DWI) or other conviction record should always check whether current rules that exclude admission, and potential waivers. Stone Luxury Travel LLC feels it is an invasion of privacy to make such an inquiry. The final decision of entry rests with the immigration or border services officer.  For more information: Click Here to Review Canadian Government Help Center Information.

Travel Health and Safety: 

It is the client’s responsibility to understand the health and safety aspect of travelling. Please consult with your health care provider, health insurance company, and/or doctors if you have questions regarding your health or medical ability to travel. Stone Luxury Travel LLC, Travel Society, or any staff, have no special knowledge of health hazards such as the risk of contracting Covid-19 or any other virus, either during the client’s travel or at the client’s destination. For the latest travel health information, the client should review the US State Department’s website at and the CDC’s information. We have no responsibility for Covid-19-related, requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings or quarantines. For the latest Covid-19 government travel regulations, the client should review IATA’s website. For the latest travel supplier requirements, check the supplier’s homepage.

Any vaccines or other health requirements needed in order to travel must be obtained by the client at their own cost. Stone Luxury Travel LLC is not liable for any costs incurred due to lack of vaccines or poor health. 

Insecticide Notice:

All travelers are referred to always check the list of countries that require airlines to treat the passenger cabin with insecticides prior to the flight or while on the aircraft on the DOT’s website, as this list is updated from time to time: http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection- requirements.

Important US State Department and Centers for Disease Control Information 

I acknowledge Stone Luxury Travel LLC and Travel Society strongly recommend that all travelers review each destination country’s specific information at USA State Department Website http://travel.state.gov and USA Centers for Disease Control Website at www.cdc.gov both of which contain extremely important information on a regular basis for information regarding incidence of disease, terrorism, safety issues, crime, the need for travel documentation (such as passports, visas, proof of health/vaccination certificates), health hazards, and other restrictions regarding travel to my domestic and/or international destination(s), and re-entry into the United States. I understand non-U.S. passport holders must contact the embassies of their destination and transit countries to obtain entrance requirements. Required or advised inoculations I decide to obtain upon the advice of my personal physician, may need to be administered in a series of doses months ahead of my planned departure, and such time element should be taken into account by me, when making deposits and/or nonrefundable final payments. I agree to visit the Websites of the USA Centers for Disease Control, www.cdc.gov; and the International Society of Travel Medicine, www.istm.org. I understand that travel to certain destinations may involve greater risk than others. Travel Society urges customers to remain informed on a daily basis as to current news, as well as to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at http://www.state.gov, http://www.tsa.gov, http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. STEP allows travelers to enter information about my upcoming trip abroad so that the Department of State can better assist me in an emergency.  Registration is recommended and provided by going to https://step.state.gov/step/.

Unaccompanied Minors:

Minors under 18 years of age may be able to travel to another country without either one of their parents. They may however require a notarized written consent letter from both parents.  Click here for Minor Travel Consent Form.  Minors interested in traveling without their parents should contact the embassy to address admissibility questions  Click here for information.  A list of embassies and entry requirements can be obtained at the Department of State website , or call the particular embassy by phone. Check each airline and every other transportation provider for individual policies, additional fees and requirements. 

BY OFFERING TRAVEL FOR SALE TO PARTICULAR DESTINATIONS, STONE LUXURY TRAVEL LLC AND TRAVEL SOCIETY AND IT’S AFFILIATE AGENCIES DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. PARTICIPATION CONSTITUTES THE ACCEPTANCE OF SUCH EVENTS AT EACH TRAVELER’S OWN RISK. 

CONSUMER DISCLOSURE NOTICE AND DISCLAIMER OF LIABILITY:

STONE LUXURY TRAVEL LLC AND TRAVEL SOCIETY RECOMMENDS THAT ITS CLIENTS PAY FOR ALL TRAVEL PLANS BY CREDIT CARD SINCE CREDIT CARD COMPANIES PROVIDE THE BEST POSSIBLE FORM OF CONSUMER PROTECTION AGAINST THE LOSS OF FUNDS DUE TO SUPPLIER BANKRUPTCY. WHETHER A CLIENT PAYS BY CREDIT CARD, CASH, CHECK OR DEBIT CARD STONE LUXURY TRAVEL LLC AND TRAVEL SOCIETY WILL NOT BE HELD FINANCIALLY LIABLE FOR THE FAILURE OF A TRAVEL SUPPLIER TO COMPLETELY PROVIDE THEIR SERVICES TO YOU, WHETHER DUE TO BANKRUPTCY, WEATHER, LABOR PROBLEMS, MECHANICAL ISSUES, TERRORISM, DISEASE, EPIDEMIC, PANDEMIC, POLITICAL UNREST, GOVERNMENTAL RULINGS, ACTS OF WAR, CARELESS ACTIONS, CESSATION OF SERVICES OR OTHER UNFORESEEN CIRCUMSTANCES THAT CAUSES ANY SORT OF INJURY, DEATH, DAMAGE, DELAY OR INCONVENIENCE, OR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING THEREFROM.  STONE LUXURY TRAVEL LLC AND TRAVEL SOCIETY IS NOT THE SOURCE OR SUPPLIER OF TRAVEL SERVICES AND ACTS SOLELY AS AN AGENT FOR THE ACTUAL SUPPLIERS OF SUCH SERVICES. THE SUPPLIERS WHOSE NAMES APPEAR IN THE INFORMATION SUPPLIED TO YOU ARE THOSE WHO ARE ACTUALLY RESPONSIBLE FOR PROVIDING THE TRAVEL SERVICES YOU HAVE PURCHASED. STONE LUXURY TRAVEL LLC AND TRAVEL SOCIETY DOES NOT GUARANTEE OR ENSURE THE SERVICES TO BE PROVIDED BY ANY SUPPLIER, THE FINANCIAL POSITION OF SUPPLIERS, OR THE REIMBURSEMENT FOR ANY LOSS EXPERIENCED AS A RESULT OF THE FINANCIAL CONDITION OF SUPPLIERS.

Force Majeure: 

There are some circumstances that are beyond our control. Stone Luxury Travel LLC is not responsible for costs incurred due to disruptive events beyond our control, including but not limited to weather, terrorism, acts of God, war or threat of war declared or undeclared, sabotage, insurrection, strikes, civil disobedience, floods, fire, wind, sickness, global pandemics, quarantine, defects in machinery or vehicles, delay, wildlife, or other untoward occurrences. 

Liability Release:

I hereby release and discharge Stone Luxury Travel LLC and Travel Society and its independent affiliates and employees from and against any and all liability arising from my participation in the trip, including third party negligence, Acts of God, force majeure, epidemic, pandemic and I agree that this release will be legally binding upon myself, my heirs, successors, assigns, and legal representatives; it being my intention to fully assume all risk of travel and to release Stone Luxury Travel LLC and Travel Society from any and all liabilities to the maximum permitted by law.

Governing Law:
These Terms and Conditions shall be interpreted and enforced in accordance with the laws of the State of California, without regard to any conflicts or choice of law principles and shall be as broad and inclusive as permitted by such laws. If any provision of this contract is held unenforceable by a court, such unenforceability shall not affect any other provision. 
 
By agreeing to these Terms & Conditions, you agree to take full responsibility for your own actions, safety and welfare, including injury, illness, emotional trauma, or death. 

Stone Luxury Travel LLC reserves the right to make changes to our terms and conditions at any time. 

Thank you for choosing Stone Luxury Travel!